Answers to the most common questions about working with S2S — billing, credentialing, prior authorization, AI training, website design, and more. Don't see yours? Just ask Jennifer directly.
S2S works on a flat monthly retainer plus a per-claim fee — never a percentage of collections. This means your billing costs are predictable, and you're never penalized for having a healthy practice. Exact pricing is based on your specialty, volume, and payer mix. I provide a custom quote after a free 15-minute revenue audit.
I don't believe in percentage-of-collections models. They create a misalignment — the biller benefits from billing more, not necessarily billing correctly. My fee structure keeps us on the same side.
S2S serves specialty practices nationwide, with deep expertise in:
If your specialty isn't listed, reach out — chances are I have experience with it or can quickly onboard to your payer mix.
Yes. S2S works with solo providers, small group practices, and multi-location groups. Because I'm a boutique firm — not a billing factory — you get direct access to me regardless of your size. I intentionally keep my client roster small so every practice gets full attention.
I work across most major EHR and practice management platforms including SimplePractice, Therapy Notes, Jane App, Kareo/Tebra, AdvancedMD, Athenahealth, DrChrono, and others. If you're using something I haven't encountered, I'll get up to speed quickly — EHRs are just tools, and billing principles are billing principles.
A/R cleanup is a deep-dive into your aging accounts receivable — typically for practices coming from another biller or those with a significant backlog of unresolved claims. I audit outstanding claims, identify denial patterns, file corrected claims and appeals, and work aged accounts before timely filing deadlines expire.
A/R cleanup is billed at $200/hour. After an initial review, I'll give you an honest estimate of what's recoverable and what it will cost to recover it.
Clean claims are submitted within 24–48 hours of receiving complete encounter documentation. Most new clients are submitting their first clean claims within 14 days of signing. ERA/EFT setup during onboarding ensures payments post directly to your bank without delay.
Credentialing is priced at $250 per insurance, per provider. This includes application preparation, submission, follow-up, and confirmation of effective date.
Timelines vary significantly by payer — most commercial payers take 60–120 days. Medicare and Medicaid timelines vary by state and MAC. I track every application and follow up proactively so nothing falls through the cracks.
Important: Credentialing timelines are controlled by the payers — not the biller. Anyone who guarantees a specific turnaround time is not being truthful with you. What I can guarantee is that your applications are complete, accurate, and followed up on consistently.
Yes. Ongoing credentialing maintenance — including CAQH re-attestation, re-credentialing cycles, license and DEA expiration tracking, and payer-specific re-enrollment — is available as part of ongoing billing service or as a standalone retainer. Letting CAQH lapse or missing a re-credentialing cycle can result in claims denial, so I track these proactively for all clients.
Yes — I work with both individual providers and group practices. For groups, I manage both group enrollment (NPI-2, group contracts) and individual provider enrollment under the group. I also handle adding new providers to existing payer contracts and managing panel status with commercial payers and Medicaid managed care organizations.
S2S handles credentialing nationwide. Credentialing is largely a federal and payer-specific process — while state Medicaid programs vary, I have experience across multiple states and stay current on state-specific requirements. If you have providers in multiple states, I can manage all of them under one engagement.
Prior authorization management is $125 per authorization submitted. This includes submission, tracking, and follow-up through approval or denial. If a denial requires a peer-to-peer review or appeal, that is handled at the same rate — no surprise add-ons.
For practices with high auth volume, a monthly flat-rate retainer is available. Ask me about this during your free audit.
S2S maintains a 98%+ prior authorization approval rate across clients. This comes from submitting complete, payer-specific clinical documentation the first time — rather than submitting a bare-minimum request and hoping for approval. I know what each payer's reviewers are looking for before the submission goes in.
Yes. When a prior auth is denied, I prepare the peer-to-peer request, document the clinical rationale, and coordinate scheduling between your provider and the payer's medical reviewer. For appeals, I write the formal appeal letter with supporting clinical documentation. Providers should never have to navigate this alone.
Onboarding typically takes 7–14 days from signed agreement to first claims submission. Here's what that looks like:
You work directly with me — Jennifer — always. There is no account manager who relays messages. No offshore team. No hand-off after signing. I intentionally keep my client roster small so that every practice gets my full attention and direct access to my 15+ years of experience. When you email or call, you're reaching me.
Switching billers is one of the most common situations I handle. I manage the transition so there is no lapse in claims submission — I'll work with your current biller on handoff, conduct an A/R review to ensure nothing is left outstanding, and have your first claims submitting within days of the transition. Most practices are surprised at how smooth it is.
S2S agreements are structured with an initial 90-day period to allow for proper onboarding and stabilization, followed by month-to-month terms. I'm not interested in locking in clients — I'm interested in earning your continued business by delivering results. If something isn't working, we talk about it directly.
AI training from S2S teaches your clinical and administrative staff how to use AI tools — like ChatGPT, Claude, and specialty-specific platforms — safely and effectively within a healthcare context. This isn't generic "intro to AI." I teach your team how to use AI for documentation drafting, prior auth prep, patient communication, scheduling workflows, and more — with HIPAA compliance built into every use case.
AI training is delivered live via Zoom — one-on-one or in small groups, customized to your practice's actual tools and workflows. This is not a pre-recorded course. You get real instruction, real Q&A, and real scenarios from your specialty. Ask about pricing on the AI Training page.
Yes — when used correctly. The key is understanding which tools have Business Associate Agreements (BAAs) available, which use cases involve PHI, and how to structure AI prompts and workflows so that patient information is never inputted into non-compliant tools. That's exactly what I cover in training. The risk isn't AI itself — it's using AI without a HIPAA framework around it.
The program has two tracks: the Admin Track (5 modules) is designed for front desk and intake staff — patient registration, insurance verification, scheduling, collections, and HIPAA. The Billing Track (7 modules) is for billing staff and practice managers — EHR, claims, prior auth, denials, compliance, and credentialing basics. Practice owners and leads can complete both tracks.
Yes — completely. Every session is taught on your EHR, your payers, and your specialty's actual workflows. This is not a generic course with stock screenshots. I log into your system with your staff member and we work through real scenarios from your practice. The curriculum covers the same core competencies across all clients, but the instruction is fully customized to your environment.
Yes. Admin modules are $397 each and Billing modules are $497 each — buy exactly what you need. Full track and practice-wide flat rates are available for better value. You can also start à la carte and upgrade to a package at any time. See the full pricing breakdown.
Because a generic web designer doesn't know what "in-network" means, can't write accurate insurance copy, and won't flag compliance issues in your patient intake content. I build medical practice websites from the perspective of someone who knows billing, credentialing, HIPAA, and what patients actually look for before booking with a specialty provider. The result is a site that works harder for your practice than a template ever could.
All packages include a mobile-responsive design, professional copywriting, your branding, and a HIPAA-aware patient intake approach. Package tiers are:
Add-ons include SEO setup (+$297), booking integration (+$197), and monthly maintenance ($150–$250/mo). Practices with active S2S billing services receive 20% off the setup fee.
Yes. Monthly maintenance plans start at $150/month (updates, security, uptime monitoring) and $250/month with SEO content updates and ranking monitoring. Maintenance is optional — you own your site outright after delivery — but most practices prefer having someone who already knows their practice handle ongoing updates.
Absolutely — and always before any PHI is exchanged. A signed BAA is non-negotiable. This is a legal requirement under HIPAA, and any billing service or vendor who doesn't offer a BAA before accessing your patient data is a compliance liability. S2S provides a BAA as part of every onboarding, for every service line.
S2S operates fully within HIPAA-compliant environments. All EHR access is through your credentialed system. No PHI is stored in unsecured personal drives or non-compliant platforms. Communications involving patient data occur through encrypted channels. I treat your patients' data with the same care and seriousness as you do — it's both a legal obligation and a professional standard I hold myself to.
Yes. S2S maintains both HIPAA and OSHA compliance standards in its operations. For practice clients, I can also provide consulting on HIPAA and OSHA compliance documentation requirements for your own practice — this is often something I assess during the onboarding process.
If you didn't find what you were looking for, reach out directly. Jennifer responds to every inquiry personally — usually within a few hours during business days. No sales team, no runaround.
Or call: 646-226-2664
